We are open 7 days a week:. Monday - Friday: 10am - 7pm. Saturday: 10am - 6pm. Sunday: 12pm - 5pm. We are closed for Easter Sunday, July 4th, Thanksgiving Day, and Christmas Day. We have shortened hours for Memorial Day, Labor Day, Christmas Eve, New

We are open 7 days a week:Monday - Friday: 10am - 7pmSaturday: 10am - 6pmSunday: 12pm - 5pmWe are closed for Easter Sunday, July 4th, Thanksgiving Day, and Christmas Day.&#xA0;We have shortened hours for Memorial Day, Labor Day, Christmas Eve, New Years Eve, and New Years Day.

What are your store hours?

Top Fitness

Retail Stores

How do I apply promo/discount codes?

Do I have to pay sales tax?

What type of payments do you accept?

Do you offer financing or payment plans?

Payments, Discounts, and Sales Tax

Can I edit or add anything to my order?

How do I cancel my order?

What is your cancellation policy?

Order Management

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Order Issues

Do you ship worldwide?

Do you ship to Alaska or Hawaii?

How do I track my order?

What is your shipping policy?

Do you offer in-home assembly?

Do you offer expedited shipping?

How long does delivery take?

My order was marked delivered but it’s not here.

Do you offer free shipping?

How much does shipping cost?

Shipping & Delivery

When will I get my refund?

How do I start a return?

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Refunds

Where can I order replacement parts?

Who do I contact for service?

What is the store phone number?

Parts & Service

How do I set up Preva on my Precor?

Precor Preva

Do you buy used equipment?

Do you sell used fitness equipment?

Do you accept trade-ins?

Used Fitness Equipment