Yes, we're happy to help! After an order is placed, please contact our customer service team immediately to make any changes to your order. This includes adding or editing products and/or shipping information.

Yes, we&apos;re happy to help! After an order is placed, please contact our customer service team immediately to make any changes to your order. This includes adding or editing products and/or shipping information.

Can I edit or add anything to my order?

Before-Your-Order-Ships Cancellation:You may cancel your order for a full refund at any time before your equipment is shipped from our warehouse. Equipment generally ships within 3-5 business days from the day you place your order, M-F. To cancel you

Before-Your-Order-Ships Cancellation: You may cancel your order for a full refund at any time before your equipment is shipped from our warehouse. Equipment generally ships within 3-5 business days from the day you place your order, M-F. To cancel your order, please&#xA0;<a href="https://www.topfitness.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact us</a> immediately. Once-Your-Order-Has-Shipped Cancellation: If you cancel your order after it has shipped from our warehouse, but prior to delivery and installation to you, we will refund the cost of the equipment, but not the cost of shipping. To cancel your en route order, please&#xA0;<a href="https://www.topfitness.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact us</a> immediately. After Delivery Return: We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or a service technician will be dispatched to your home at no cost to you. We take pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, we will replace the defective unit.With the original sales receipt, returns may be accepted within 30 days from date of purchase. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For online orders, the customer will be responsible for the shipping charges for the return of the product and a 20% restocking fee.

How do I cancel my order?

What is your cancellation policy?

Top Fitness

Order Management

How do I apply promo/discount codes?

Do I have to pay sales tax?

What type of payments do you accept?

Do you offer financing or payment plans?

Payments, Discounts, and Sales Tax

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Order Issues

Do you ship worldwide?

Do you ship to Alaska or Hawaii?

How do I track my order?

What is your shipping policy?

Do you offer in-home assembly?

Do you offer expedited shipping?

How long does delivery take?

My order was marked delivered but it’s not here.

Do you offer free shipping?

How much does shipping cost?

Shipping & Delivery

When will I get my refund?

How do I start a return?

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Refunds

Where can I order replacement parts?

Who do I contact for service?

What is the store phone number?

Parts & Service

How do I set up Preva on my Precor?

Precor Preva

Do you buy used equipment?

Do you sell used fitness equipment?

Do you accept trade-ins?

Used Fitness Equipment

What are your store hours?

Retail Stores