Top Fitness

Who do I contact for service?If you purchased your product from topfitness.com, please&#xA0;<a href="https://www.topfitness.com/pages/contact-us" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">contact us</a> directly and include your model number, serial number, purchase date, and a description of the issue. We may also request photos or videos of the issue for warranty claims. If you purchased your product from another website or local dealer, please contact the dealer or reseller you purchased from. Where can I order parts?Top Fitness does not sell or stock replacement parts. Please refer to <a href="https://topfitness.gorgias.help/en-US/where-can-i-order-replacement-parts-1938228">this article</a>.

Who do I contact for service?. If you purchased your product from topfitness.com, please contact us directly and include your model number, serial number, purchase date, and a description of the issue. We may also request photos or videos of the issu

Who do I contact for service?

Parts & Service

How do I apply promo/discount codes?

Do I have to pay sales tax?

What type of payments do you accept?

Do you offer financing or payment plans?

Payments, Discounts, and Sales Tax

Can I edit or add anything to my order?

How do I cancel my order?

What is your cancellation policy?

Order Management

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Order Issues

Do you ship worldwide?

Do you ship to Alaska or Hawaii?

How do I track my order?

What is your shipping policy?

Do you offer in-home assembly?

Do you offer expedited shipping?

How long does delivery take?

My order was marked delivered but it’s not here.

Do you offer free shipping?

How much does shipping cost?

Shipping & Delivery

When will I get my refund?

How do I start a return?

What’s your return policy?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Refunds

Where can I order replacement parts?

What is the store phone number?

How do I set up Preva on my Precor?

Precor Preva

Do you buy used equipment?

Do you sell used fitness equipment?

Do you accept trade-ins?

Used Fitness Equipment

What are your store hours?

Retail Stores

Who do I contact for service?Updated 2 months ago